Using Support Requests

Introduction

The given steps of this topic present your possibilities for support requests. Go through the steps as required and possibly several times.

Prerequisites

• You are logged in to myExpert as a user.
• Inventory has been uploaded to myExpert.
• The "myCompany" area is displayed.
• You have the appropriate role.
  Show Roles and Permissions
  Get Roles Assigned

Procedure

1. Display the list of support requests.
   Service | Show List of Support Requests
2. Create a new support request.
   Service | Create New Support Request
3. Display a conversation history or answer questions.
   Service | Show Conversation History / Answer Questions
4. Share a support request with another user.
   Service | Share Support Request with Someone

Result

You have informed yourself about the status of the support requests.