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Help & FAQ

Welcome to the documentation portal. Use this page to learn how to navigate our resources or to find quick answers to common questions.

Language Settings

You can switch the documentation language at any time using the globe icon in the top-right menu bar.

Whether you are a new user or an expert, there are three ways to find what you need:

1. Browse by Category (Top Menu)

The upper menu bar contains the main functional areas. We recommend exploring these from left to right to follow the natural project lifecycle.

2. Deep Dive (Side Navigation)

The tree on the left shows all topics grouped by theme.

  • Top-level items: General overviews and descriptions.
  • Sub-items: Detailed technical specifications and step-by-step instructions.
  • Tip: Always read the "Description" section before starting the "Instructions."

Looking for something specific? Use the search bar in the top-right corner.

  • Type keywords (e.g., "User Management" or "Create User").
  • Select the most relevant topic from the instant results.

Frequently Asked Questions

Find quick solutions for security, user management, and plant operations.

🛡️ Security & Compliance

What cybersecurity measures are implemented to safeguard data?

The security of your data is our top priority. For the most up-to-date information on our technical and organizational measures, please refer to the Security Information section of the relevant Product Sheet.

View Product Sheet (PDF)

👤 User & Access Management

How can I add or delete a user?

To manage your team members and their access levels, use the following guides:

🎥 Video Tutorial: How to create a user and assign roles

How can I manage roles and permissions?

You can request new roles or modify your existing permissions here:

🎥 Related Video: Create a new user and assign roles

Where can I find my contracts?

All active agreements and contract details are available in the centralized management view.

Open Contract Management

🎥 Related Video: Requesting a new plant creation
This video briefly shows the navigation to the contract view at the beginning.

🏭 Plant & Inventory

How can I create a new plant?

To set up a new plant environment in the system, please follow the request process:

🎥 Video Tutorial: Requesting a new plant creation

How can I manage plant inventory?

You can create new inventory items or update existing ones using the inventory tool:

🎥 Video Tutorial: How to upload inventory files

Trial License

Want to test our features? You can request a trial license via the Siemens myExpert portal.